About zipLogix: Who is zipLogix? Answer:  zipLogix is the maker of zipForm®, the Exclusive and Official Forms Software of the National Association of REALTORS® and a REALTOR Benefits® Partner. zipLogix is a technology company whose main focus is creating products and applications that are REALTOR®-driven. zipLogix has been recognized as setting the industry standard for electronic real estate forms and transaction management. zipForm® is currently used by more real estate professionals than any other real estate software program. zipLogix Software: Why do I need to change to zipForm® Software? Answer:  zipLogix has acquired the Realfast™ software. zipLogix will be retiring the Realfast™ software and is offering the zipForm® software to all existing Realfast™ subscribers for their use at no cost for the length of their existing Realfast™ subscription. zipForm® 6 works on a Mac and PC. In addition, zipForm® supports IE, Firefox and Safari browsers. What zipLogix software am I getting to replace Realfast™ software? Answer:  zipForm® 6 Standard (desktop), zipForm® 6 Professional (online), zipVault™ (document storage) and a zipLogix Training CD. Each registered Realfast™ user will have the ability to use zipForm® 6 Standard and Professional at no cost through the end of their current Realfast™ software license term. As an example, if a user's Realfast™ license expires on November 30, 2011, zipLogix will give the user zipForm® until November 30, 2011, at no cost.  This is a retail value of over $200.00 based upon a one year subscription. In some areas, zipForm® will be offered as your new member benefit from your Association. Please visit your Association website for more information. How will I receive my zipForm® software? Answer:  zipLogix will notify you via email, letter and/or phone. Information to sign up for the zipForm® software will also be posted on www.realfast.com and www.ziplogix.com/realfast. You will receive information on how to get access to the zipForm® software from the various communications. In some instances, zipForm® will be offered as your new member benefit from your Association. Please visit your Association website for more information. How long will you support my Realfast™ software? Answer:   zipLogix will support the Realfast™ software for the length of your current Realfast™ subscription license term, or shorter, depending on how Realfast™ was provided to you (for example if Realfast™ was provided to you by your Association as a member benefit). Support for the Realfast™ software is located at http://support.zipform.com/realfast/index.asp. We encourage you to use zipForm® for all new transactions and to migrate your existing Realfast™ transaction to zipVault™. Step-by-step instructions are provided at the following site: http://support.zipform.com/realfast/migration.asp Can I renew my Realfast™ software? Answer:  No. We are providing each Realfast™ user with zipForm® 6 Standard, zipForm® 6 Professional and zipVault™ as replacement products to Realfast™ software.  At the time of your Realfast™ renewal you will be able to renew your zipForm® software at the current zipLogix renewal price (or zipForm® may be provided to you as a member benefit by your Association). You can select what products you want to renew at that time.  Please visit the following zipLogix website for more information, www.ziplogix.com/realfast How long is the transition period to move my transactions from Realfast™ to zipForm®? Answer:  Your transactions will remain for the duration of your Realfast™ subscription. However, once your Realfast™ subscription ends you will lose access and will need to renew with the zipForm® products. zipLogix recommends that you move your existing Realfast™ transactions into zipVault™ as soon as possible to prevent lost files.  zipVault™ offer a variety of features such as faxing and emailing of documents. We also suggest creating any new transactions with zipForm® to begin taking advantage of the zipLogix suite of products now and in the future. To learn more about zipVault™, please visit http://zipform.com/zipvault/index.asp. What will happen to my existing transactions?  How do I move them over to zipForm®? Answer:  Existing Realfast™ PDF documents can be moved from Realfast™ to zipVault™ for storage. New transactions must be created using zipForm®. Please visit http://support.zipform.com/realfast/migration.asp for more information on the step by step instructions. Will I have access to my Realfast™ software if I need it once I start using zipForm®? Answer:  Yes, you will have access for the duration of your existing Realfast™ subscription. Your subscription period may terminate early if Realfast™ was provided to you by a third party, such as your Association. We encourage you move your Realfast™ transactions to zipVault™ immediately and use the zipForm® software for all of your new transactions. How do I renew my zipForm® software and what is the fee? Answer:  The zipForm® renewal process is automated.  You will receive a 30 day advance notification that the software will expire. You are able to renew your zipForm® software and any additional zipLogix product from within the product. Pricing may be dependent upon the arrangements zipLogix has in place with your state and/or local Association. In some instances, zipForm® will be your new member benefit and you will be able to access the software through an agreement with your Association. How do I update my zipForm® software? Answer:  All form and software updates are automatic within zipForm® 6 Professional.  For zipForm® 6 Standard (desktop version), software updates are automatic; however an internet connection is required. The zipForm® 6 Standard update is a one-click process.  We also send out email notifications to all registered users when updates are available. Additional products are also available at renewal time. Where are my Realfast™ transactions stored and for how long? Answer:  Realfast™ documents will be stored in zipForm® 6 Professional and in zipVault™. As long as you have an active zipForm® 6 Professional and zipVault™ license the transactions are stored for the length of your product subscription. You will receive unlimited space for those transactions at no extra cost provided that you bring your transactions into zipVault™. What other products and services do you offer? Answer:  zipLogix offers: zipForm® Mobile Web Edition, MLS Integration (MLS-Connect), Association Partnerships, Special Agent and Broker Tools and Packages, Custom Forms Design, Single Sign On, relay™ - Transaction Management, Electronic Signatures (zipLogix Digital Ink™) and Web Services for Integrations with other third party applications. What partnerships does zipLogix have? Answer:  SIGNiX™: Digital Signature Solution (zipLogix Digital Ink™), DocuSign® Electronic Signature Solution, Top Producer™ and more.  zipLogix offers integration solutions with its current Partners. Forms: What happens when forms are updated? Answer:  All form and software updates are automatic within zipForm® 6 Professional.  With zipForm® 6 Standard (desktop version) form updates are automatic however, an internet connection is required. The update notification is built into the application. We also send email notifications to all registered users when updates are available. For more information on form updates, please visit http://www.zipform.com/zipform6/formrevisions.asp. What other form libraries do you have available? Answer:  zipLogix products are available in 42 states.  We invite you to visit the zipLogix website to review the forms that you may be entitled to purchase.  We also offer the Lead Base Paint, Addenda, Open House, HAFA Short Sale and ERC Libraries to everyone for purchase. http://zipform.com/zipForm6/availablelibraries.asp. Training: How will I be trained on the zipForm® software? Answer:  zipLogix will provide weekly online training classes to Realfast™ users. The training schedule is located at http://www.zipform.com/training/. zipLogix also offers pre-recorded training sessions for you to view at your convenience. Special training classes can also be provided for your Association and or office. Please contact zipLogix or your Association for more information. What training materials are available? Answer:  Every Realfast™ user will receive a zipForm® Training CD.  How-To-Videos are also available within the zipForm® software as well on the support site located at, http://www.zipform.com/training/videos.asp. Technical Support: What type of zipLogix Technical Support is available? Answer:  Telephone technical support is available Monday - Friday, 8:00 a.m. to 8:00 p.m. EST.  Do you have a Support site available for Frequently Asked Questions? Answer:  The zipLogix Support site is located at http://support.zipform.com/ What is the Technical Support phone number? Answer:  586-840-0140, this is a toll call. Where do I receive Support for my Realfast™ product? Answer:  Support is available at http://support.zipform.com/realfast/index.asp. We invite you to visit www.ziplogix.com to learn more about what we offer!  We look forward to serving you as you start enjoying the benefits of our technology and our state of the art customer service!